Customer Service
We take great pride in assuring the quality
of our products. We offer a 30-Day Money-Back
Guarantee. If for any reason you are dissatisfied
with your purchase, you can simply return
the merchandise to us and we will give you
a choice of refund, replacement or exchange
for your purchase. Kindly let us know the
reason for your dissatisfaction as it will
help us improve our products and services.
How to return, replace or exchange
an item
If you'd like to return a product, please
contact our Customer Service to obtain a
Return Merchandise Authorization. An RMA
Number is required for processing of returned
merchandise. Items must be in original resalable
condition.
You have the following choices when you
decide to return any shipment:
Refund - total refund minus any shipping
costs (Prorated refund for shipping charges
if an item is broken or damaged.). Please
allow 3 business days for processing
Replacement - we will ship the replacement
within 3 business days.
Credit - we will issue you a gift certificate
for the amount, and you'll be able to redeem
it at any time.
We are unable to offer you any form of refund
after 30 days of purchase.
Damaged Items
If any item arrived damaged, you
must hold onto the package as is and contact
one of our customer service representatives
immediatelly. Our customer service representative
will notify the carrier and follow their
procedures to claim damage insurance automatically
applied to every shipment on certain carriers
like UPS and FedEx. It is your responsibility
to make sure you hold onto any damaged items
long enough should the carrier wish to inspect
the damage. If you elected a carrier that
does not offer any damage compensation (including
lost package), you will not be eligible
for any claims. Therefore, it is encouraged
that you pay a little extra for this type
of insurance in case this situation arises.
If the carrier issues a refund, you will
be credited for the purchase. However, the
carrier must approve and issue any refunds
before a replacement or credit can be issued
to you. They may or may not require a visual
verification of damaged goods as per their
policy.
Where to return, replace or exchange
an item
Simply send the package, along
with a printed copy of your return confirmation
form via prepaid, insured shipping carrier
to:
WPG
RMA Department
731 Beacon Ave. Suite 309
Los Angeles, CA 90017
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